1. Leadership Foundations:
Certain core leadership competencies are necessary to move from being a provider to leading and managing a team. The Foundations module addresses:
- developing a personal mission and purpose along with personal values to serve as a foundation for authentic leadership,
- the transition process of moving from provider to leader of people,
- the importance of effectively managing people to achieve team objectives,
- understanding and implementing the core competencies for effective leaders,
- how to develop a leader of people mindset.
2. Motivating Healthcare Employees:
Employee engagement is critical for driving the commitment to excellence, yet many leaders do not understand the key elements involved in motivating their people. This module will explore:
- effective tools and approaches that motivate employees to meet or exceed organization objectives,
- how to create a culture of excellence,
- understanding and addressing compassion fatigue,
- the causes, symptoms, and methods to address burnout,
- career planning to develop new skills and drive job satisfaction.
When workload balance is out of control, a lack of effective delegation is frequently the culprit, and many early stage leaders do not realize how critical it is to delegate. This module outlines the major steps involved in effective delegation, including:
- clear task assignment based on established protocols,
- holding others accountable,
- providing feedback and evaluation,
- how to have difficult conversations when a direct report’s performance does not meet expectations.
4. Political Savvy and Influence:
Many healthcare leaders prefer to avoid organizational politics and don’t understand the critical role of political savvy in both getting work done and in getting ahead. This module helps to:
- identify who has power and authority,
- identify conflicts, build alliances, and
- develop and implement strategies to get more done through informal networks and cross-functional connections.
5. Building Effective Healthcare Teams:
Most organizations are highly reliant on an effective team structure, sometimes dynamically building and then rebuilding team interactions depending on the task. This module will explore:
- defining a shared team purpose, vision, and strategy,
- creating team process including communication, decision-making, and managing conflict
- defining clear duties, roles, and responsibilities,
- working in an inter-disciplinary team of providers, and
- understanding challenging situations such as utilizing people who don’t officially report to the healthcare leader, who don’t know each other, or who are working across multiple sites.
6. Managing Personality Differences:
Leading people requires an understanding of how personality differences affect communication and how they effect overall effectiveness. Participants will learn how to:
- understand their own style, and the styles of others,
- leverage personality differences to motivate, manage conflict, and reduce stress.
7. Effective Communication:
Many healthcare leaders underestimate the importance of good communication in getting work done through others. Participants will learn why effective communication is so important, why it is difficult, and how to do it better. Participants will learn and practice:
- effective listening skills,
- the power of dialogue, including balancing inquiry/advocacy and suspending assumptions,
- empathizing with others,
- asking powerful questions,
- direct communication,
- appreciative inquiry,
- and effective feedback.
8. Conflict and Collaboration:
Many leaders avoid difficult conversations, fearing that they will be time consuming or painful. This workshop offers a productive model for dealing with conflict. Participants will learn how to:
- operate more effectively in moving through conflict to a win-win outcome,
- work with the five conflict modes, and
- implement the seven steps of collaboration.
9. Developing Direct Reports and Others:
Leaders who do not understand the importance of developing their people end up with followers who have trouble thinking strategically or creatively and cannot move up in management. This module will help participants learn:
- coaching and mentoring tools that aid in the growth and development of their direct reports,
- tools to identify and communicate strengths and areas for development,
- development planning methods to set goals and track progress,
- ways to provide constructive feedback,
- methods for holding others accountable for results and growth.
10. Managing People Through Transitions:
To thrive is to embrace change, but change is often pushed back in favor of the familiar. This module will focus on articulating the methodologies and best practices for successfully leading healthcare and business change by understanding the human side of transition management. Participants will learn how to:
- support people through the emotional stages of loss during times of change and transformation,
- create and communicate a vision of success including benefits and “what’s in it for me,”
- identify and address resistance to change,
- enroll others in driving the required changes in behaviors and processes, and
- measure and track implementation of the change.